Responsible for providing service to customers, sales, and drivers throughout the loading and delivery process, including quick responses to inquiries and problem resolution.
Responsibilities
Service wholesale and customer requests and needs while communicating effectively to all parties
Setup and manage load board for drivers for optimal routing and efficiency
Monitor load process through Fuel Track system and ensure timely delivery of product
Monitor inventory levels of Keep Fill customers, Fuel Marts, and freight contracts to avoid retains and run-outs
Work with wholesale to determine pull points and driver capacity by region and load demand
Provide service for driver and customer questions
Book customer orders for Home Heating Oil and Bulk Fuel Deliveries
Review and improve logistics processes and procedures